We strive to ensure our delivery information on site is as accurate as possible, however on some occasions packages may be delayed due to factors out of our control.
Orders are dispatched 6 days a week (Sun - Mon), excluding Bank Holidays. Orders placed after 5pm Friday or on Saturday will be dispatched on Sunday.
We will send you an email confirmation once your order has been dispatched. Unfortunately it is not possible to change the delivery address of the order once it has left our warehouse, however if you do need to amend your order prior to dispatch then please get in touch with our Customer Service team who will do their best to accommodate any changes.
Due to the ongoing disruption caused by Brexit, we have no option but to temporarily pause all EU orders and shipments, with immediate effect.
We’ve faced increasing complexities in transporting your orders from our UK warehouse to the EU and have been trying to adapt to this new approach. Despite our best efforts, we’ve faced significant challenges from both the UK and EU border officials, our courier partners, as well as new customs systems and processes.
We strongly apologise and hope you understand. We’re working hard to resolve this situation with all parties.
If you have any questions, please get in touch.
Tracked standard delivery is free on all UK Mainland orders over £70 and your order will be delivered within 7 working days. For orders under £70 the standard delivery option is £4.95 despatched via Evri.
Evri will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Evri, there are options to change or divert the delivery.
If you don’t receive your parcel within the projected timeframe after we send you a dispatch email please contact us. You have 30 days after receipt of a dispatch email to contact us in event of a non-delivery. Refunds cannot be made after this time.
Our tracked Evri Next Day service is available on most UK Mainland orders placed before 5pm and is charged at £6.95 on orders under £70 and £3.95 for orders over £70. Evri will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Evri, there are options to change or divert the delivery. If you don’t receive your parcel within the projected timeframe after we send you a dispatch email please contact us. You have 30 days after receipt of a dispatch email to contact us in event of a non-delivery. Refunds cannot be made after this time.
Have your order delivered to one of 4000+ Parcelshops in the UK. This service is free on all UK Mainland orders over £70. UK Mainland Orders will arrive within 2-5 working days. For orders under £70 the standard delivery option is £4.95.
Evri will send additional delivery updates by email and also (if you provide a phone number), an SMS to pre-advise you of the delivery time. On the email/SMS from Evri, there are options to change or divert the delivery.
Please ensure you keep your Collect+ receipt as this is proof of return until the refund is made, as we can not refund parcels that are lost in transit.
Please contact us if you haven't received your refund within 14 days of posting. After 30 days have elapsed we are no longer able to make refunds.Please note that exceptionally large orders (those over 10 suits) may take longer to delivery due to delivery restrictions.
| Country | Delivery Time | Cost |
|---|---|---|
| Channel Islands | Approx. 5 Working Days | £6.55 |
| Isle of Man | Approx. 5 Working Days | £5.95 |
| Northern Ireland | Approx. 5 Working Days | £4.95 |
Contries marked * are subject to a £21.75 duty charge, which is included in the postage rates stated below.
| Country | Delivery Time | Cost |
|---|---|---|
| Andorra * | Approx. 5 Working Days | £47.35 |
| Australia | Approx. 9 Working Days | £50.00 |
| Bosnia & Herzegovina * | Approx. 5 Working Days | £47.35 |
| Canada | Approx. 5 Working Days | £45.00 |
| Gibraltar * | Approx. 5 Working Days | £44.85 |
| Iceland | Approx. 5 Working Days | £18.45 |
| Israel | Approx. 5 Working Days | £55.00 |
| Moldova | Approx. 5 Working Days | £47.50 |
| Monaco | Approx. 5 Working Days | £15.50 |
| Montenegro | Approx. 5 Working Days | £47.50 |
| New Zealand | Approx. 10 Working Days | £55.00 |
| Norway * | Approx. 5 Working Days | £46.35 |
| Serbia | Approx. 5 Working Days | £47.50 |
| Switzerland * | Approx. 5 Working Days | £44.85 |
| Tunisia | Approx. 5 Working Days | £45.00 |
| Turkey | Approx. 5 Working Days | £47.50 |
| Ukraine | Approx. 5 Working Days | £47.50 |
| USA | Approx. 5 Working Days | £40.00 |
We want you to be happy with your order, but if you would like to return one or more of your items for whatever reason, you may do so. You have 30 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached.
To create your returns label please use the following link
Collect+ label - click here to print at home
UK returns are free of charge.
Our Returns Address:
Jeff Banks,
BAIRD GROUP ( BMB Clothing Ltd ),
Powlett Road,
Hartlepool,
TS24 8LY,
UK
Please contact us if you haven't received your refund within 14 days of posting. After 30 days have elapsed we are no longer able to make refunds.
UK - Non Mainland Returns
Items can be returned at via your local Post Office at your cost. As Jeff Banks cannot be held responsible for any returns parcels lost in the post we suggest keeping your receipt as proof of postage.
Our Returns Address:
Jeff Banks,
BAIRD GROUP ( BMB Clothing Ltd ),
Powlett Road,
Hartlepool,
TS24 8LY,
UK
We, unfortunately, cannot accept the return of any item which has been altered to your own personal specifications.
For exchanges we ask that you place a new order for any new items that you require and return back to us any unwanted items.
Returns must be made to the point of sale. We are unable to accept store returns to the above address, or returns from website orders to our stores. We apologise for this inconvenience.
We are unable to accept returns in packages larger than 618 (W) x 155 (H) x 438 (D). Any returns larger than this will need sending back as multiple packages.
We are more than happy for any overseas order to be returned but we do ask that whoever is returning the order cover the cost of the return postage to our warehouse. You have 60 days from receipt of your order to return any items as long as they are unworn, unsoiled and in a saleable condition with all labels still attached. We unfortunately cannot accept the return of any item which as been altered to your own personal specifications. For exchanges we ask that you place a new order for any new items you require and return back to us an unwanted items as specified above. Please note that it is your responsibility to return the goods in a saleable condition, we cannot take responsibility for any missing or lost items being returned back to our warehouse.
